At PCProtectorsPro.com (“we,” “our,” or “us”), customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. This Return and Refund Policy outlines your rights and the process for returns and refunds.
1. Eligibility for Returns
(a) Timeframe:
You may request a return within 3days of receiving your purchase.
(b) Condition of Products:
Products must be unused, unopened, and in their original packaging to qualify for a return.
(c) Non-Returnable Items:
Digital downloads, activated antivirus subscriptions, or software licenses are non-returnable unless defective.
2. Return Process
(a) Request a Return:
Contact our customer support to initiate a return. Provide your order number and details of the product.
(b) Approval and Shipping:
Once your return is approved, we will provide instructions for returning the product. Customers are responsible for shipping costs unless the return is due to a defect or error on our part.
(c) Inspection:
Returned items will be inspected upon receipt to ensure they meet the return eligibility criteria.
3. Refunds
(a) Refund Approval:
Once your return is inspected and approved, we will notify you of the refund status.
(b) Refund Method:
Approved refunds will be issued to your original payment method.
(c) Deductions:
Shipping fees and other applicable charges may be deducted from the refund amount unless the return is due to our error.
4. Defective or Incorrect Products
If you receive a defective or incorrect product, contact us immediately. We will replace the item or issue a full refund, including shipping costs.
5. Contact Us
If you have any questions about this Return and Refund Policy, please contact us:
Email: info@pcprotectorspro.com
Phone: 24/7 Support Service
Address: Coles Center 181 Mercer Street, New York, NY 10012, United States
